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FAQ

• What do I do after an auto accident?
  1. 1. Stay as calm as possible.
  2. 2. Check for injuries. Life and health are more important than damage to vehicles. When in doubt, call an ambulance.
  3. 3, If the accident is minor, and there are no injuries, move the vehicles to a safe place out of traffic. Many insurance companies recommend calling the police.
  4. 4. Notify your insurance company immediately.
  5. 5. Make notes about the accident including specific damages to all vehicles involved. Write down the names, driver's license numbers, and license plate numbers for all involved. Get witness information if possible.
  6. 6. Be polite. Allow law enforcement officials and the insurance company to determine who is at fault in the accident. Always be honest.
  7. 7. If you have a camera or camera phone, take pictures if it can be done safely. Iphone users- Many insurance companies now have Iphone apps!
  8. 8. Contact the repair facility of your choice to schedule your vehicle in for repairs or assistance in having your vehicle transported from the scene of the accident. Let the collision repair center help you. They can make the arrangements to make things easier for you.
  9. 9. Call or visit the repair center once you have claim information. You will need to sign a work authorization to begin the repair process.
• Do I need three estimates?

  No, you do not need to get three estimates.

  Many repair centers offer free estimates. However, there are specific requirements based on the insurance company involved and the type of coverage you have that require certain types of parts and labor rates to be considered for providing an accurate repair estimate. Estimates written without this information may make this process seem confusing.

  The most important thing is for you to select a repair facility you trust and inform your insurance company.

• Am I required to notify my insurance company before repairs begin on my vehicle?

  Yes.

  You should obtain approval from your insurance company before repairs begin. Your insurance company will authorize repairs, parts types used, payments, and written /digital photo documentation before and during the repair process.

• What is a DRP shop?

  DRP simply means Direct Repair Program.

  Benefits of these programs include additional warranties, more timely repairs, cost savings, and peace of mind for you.

  Insurance companies can provide you with a list of their preferred or Direct Repair Providers in your area.

  These chosen providers have met specific requirements in the areas of; training, quality, customer service, and possess the state of the art equipment necessary for the best possible repair to your vehicle and experience for you.

• What should I look for when choosing a repair facility?

  Ask people you trust.

  Who does your insurance company recommend?

  Have any of your friends, coworkers, or family members ever used this collision repair center's services?

  Look for evidence of teammate training, industry certifications, and participation in customer satisfaction measurement programs.

  Collision repair providers with lifetime warranties, multiple locations, and a substantial number of years in business are a good consideration.

• Why is my insurance company referring me to Service King?

  Insurance companies refer customers to collision repair providers they have a good working relationship with and they trust with their customers.

  An auto accident and repair process is an inconvenient occurrence at best. The way you and your repair experience are handled is often a reflection on the insurance company.

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