Service King wouldn't be where it is today without great people working hard to make sure you get the service and experience you deserve. Whether it's in our corporate headquarters, our regional offices or individual stores, we're proud of the team we've assembled to serve you. In fact, we thought you'd like to meet a few of them.
Chris Abraham is a visionary leader charged with building a strong infrastructure and foundation for expansion to grow Service King into a nationally recognized brand.
Chris graduated with a Bachelors of Business Administration degree from the University of North Texas, before joining the Service King organization as a Service Advisor in 1995. But in 1997, with his sights squarely set on management, Chris was named General Manager over several locations.
In November of 2008, Chris was tapped to assemble a team to develop the Houston market with the goal of having a multi-location collision repair operation to compliment the company’s success in the DFW market. Under his leadership, a group of over 350 teammates was developed, with 12 facilities producing more than $70 million in collision repair services in three years throughout Houston.
His success didn’t go unnoticed and Chris was named President of Service King in January 2012 as part of a succession plan for the transition of Service King to a private equity financial partner. In this role he continued his goals of developing new market opportunities for expansion as well as identifying and developing the leadership team for this growth.
Chris was elevated to CEO in August of 2012 and under his leadership Service King has grown from 47 locations and $250 million in revenue throughout Texas to 87 locations and $400 million in revenue today over five states. One of Chris’ greatest accomplishments has been the development and structure of a strong, talented and tenured leadership team. With this team he has instituted execution of Service King’s national expansion effort and plans to double the company’s revenue and location count over the next few years.
Jeff is a true leader recognized for many accomplishments that have contributed to the success of Service King. He has been a vital part of the development of the company for 25 years and continues to play a vital role in the executive leadership as well as growing the company in all aspects.
Jeff started his career at Service King in 1988, working as a service advisor. In 1992, he was promoted as the Carrollton Location Manager. Shortly thereafter, he opened the Plano location and managed multiple locations in the Dallas area before being promoted to Vice President of Operations in 1997. In 2001, he moved into the role of Vice President of Sales & Marketing where he led the way for the well-known brand Service King has become today. In 2002, he established the Customer Care Center, which has become a vital department in communicating with customers and managing workloads between all locations. Jeff is also responsible for establishing Service King’s Customized Management Solutions “CMS,” an innovative offering to the insurance industry where his team manages the insurance claims process and offers one-on-one support for select insurance accounts. Jeff is directly involved with all national insurance executives and maintaining those relationships.
In 2010, Jeff rose to Vice President of Business Development followed two years later by his promotion to Executive Vice President, and ultimately, his current role as President for Service King. He works hand-in-hand with Chris Abraham to ensure that Service King is operating at peak performance and is involved in all of the department’s strategic objectives.
Michael is a people person. We mean that literally since he oversees all areas of Human Resources & Teammate Relations, Benefits Administration, Compensation & Payroll, Training & Development, Recruiting, Safety & OSHA Compliance, as well as Risk Management. In fact, Michael is such a good people person that he has been instrumental in Service King being named one of the Best Places to Work numerous times by multiple Business Journals.
As a longstanding member of the American Payroll Association and The Society for Human Resource Management, Michael has made it a priority to remain fully engaged in all aspects of his areas of responsibility ranging from compliance with state and federal regulations to pioneering departmental efficiency. Michael has managed rapid company expansion through strategic planning and decision-making, as well as innovative thinking.
Michael is also the architect of Service King’s President’s Fund, which is an Employee Assistance Program that provides financial support to teammates and their families in a time of need or hardship. He created it as a tax-exempt charitable organization and serves as Vice President and Treasurer on the Board of Directors, and he manages the Fund’s operations.
It’s no wonder then that in 2011, Michael received the Leonard Lennox Award, awarded by his fellow shareholders based on his job performance. He has also been nominated for the prestigious Dallas HR Professional of the Year Award.
It’s nice to have people like Michael so dedicated to the people around him.
Mitchel Hayes knows how to get things done. He drives results through collaboration, partnerships and relationships as the Chief Information Officer at Service King. With an enthusiastic and genuinely friendly attitude, Mitchel has a sincere passion for delivering value and benefits to Service King.
He has spent his entire professional career at Service King, joining the team in May 1998. During his tenure he has held numerous positions including Marketing Administrative Assistant, Network Administrator and Programmer to name a few. Each position within the organization has given Mitchel a wealth of knowledge relating not only to technology but also to Service King as an organization.
Throughout his time with Service King, Mitchel has been vital to the technological infrastructure’s enhancements and performance. He single-handedly developed the body shop management system, which Service King still uses and is considered one of the best in the Collision Repair Industry. Mitchel lives by the motto, “If the rate of change on the outside is greater than the rate of change on the inside, then the end is near.” That motto has driven him to continue to learn and understand new technologies and the efficiencies those technologies can provide to Service King. Under his leadership, Mitchel and his team have replaced numerous antiquated processes, saving many teammate hours and keeping Service King from having to increase personnel.
Mitchel is definitely a guy we’re glad to have on our side.
When it comes to meeting Service King’s operational goals, Brent McKinney is the man with the plan. More specifically, the strategic plan for getting it done.
After graduating with a Bachelors degree in Business Administration and minor in Marketing from Southeastern Oklahoma State University, Brent spent 10 years in the automobile insurance claims business, holding positions from adjusting claims to management.
Since joining Service King in 2000, he’s managed three different Service King locations as well as worked in our Support Center operations department as Regional Manager over eight Dallas-Fort Worth locations.
Then in March of 2011, Brent was given the challenge of assembling a team to develop the San Antonio market through the acquisition of an eight-location collision repair operation. In just 18 months, Brent established relationships with our insurance partners in that market, helped develop branding and advertising messages and scouted two additional locations that were acquired within the market.
His success didn’t go unnoticed. In August of 2012, Brent returned to Dallas/Ft. Worth as Market Vice President to oversee Service King’s largest market with 24 locations and annual revenue of $144 million. In addition to the store level operations and management team, Brent is responsible for the DFW Customer Care Center (call center) and our Customized Management Solutions (CMS) department, which ensures compliance for our “self-managed” insurance accounts.
Like we said, if you’ve got a goal Brent has a plan to make it happen.
Gregg is no stranger to the Service King family. Before coming back to us in late 2012, he had previously held the role of Director of Marketing from 1990 to 1998. In this role he played an active part in Service King’s first major growth initiative through the planning and development of seven new locations that, at the time, more than doubled the size of the company. All while managing media touch points and marketing communications. Back then Gregg was also instrumental in the development and implementation of the Service King’s Annual Charity Golf Tournament, customer satisfaction indexing program, and developing and managing all service training for all service advisor staff.
On the heels of his first stint with Service King, Gregg became President and Owner of Construction Strategies and Renascent Constructors, LLC from 1998 to 2012. He managed to stay involved in Service King’s growth, working as their development partner to plan, construct or convert more than 40 additional Service King locations in Texas and Arizona. In total, Murry has more than 30 years of experience in marketing/advertising and real estate development and construction.
Bringing with him his bounty of experience in diverse fields, Gregg is excited to be a part of the smart, innovative team that is working to establish Service King as a successful, growing national brand. Again.
The best leaders lead by example and in this regard, Jeremy’s a tough man to beat. His dedication and hard work make him the perfect person to set the tone for hitting our goals in the South Texas market.
Armed with a Bachelors degree in Business Management, his tenure with Service King began in 1998 as a service advisor for the Plano location. He quickly moved to an assistant managers role in Carrollton and West Plano, taking the lead in implementing production tracking and quality control systems. His rise to leadership saw Jeremy quickly become the Location Manager for the Frisco location, then Regional Sales Manager for the corporate office and Managing Partner of the Copperfield location, where he successfully grew Service King’s first Houston location. In 2010, as the Vice President of Innovation, Jeremy established the department and formed a team of 22 professionals to take on innovation at Service King.
Today, Jeremy is Vice President of South Texas, overseeing all aspects of this dynamic emerging market. He manages the operations to ensure efficient and smooth flow of production throughout 20 South Texas locations, while being responsible for $76 million in annual sales with 450 employees. In coordinating with the president and other vice presidents, Jeremy spearheads the establishment of compensation plans for all the staff, including salary structures, commission plans and bonus plans.
And if past performance is any indication of the future, Jeremy has a very bright future here at Service King.
Jerod is a man of action. Not simply because he once served in the US Army, but because he has wasted no time rising through the ranks since joining Service King in 2006 as a Service Advisor intern.
In fact, it only took him a little over a year to be promoted to Assistant manager of our Euless location. Less than a year after that, he was named Manager of our NW Dallas location with Grapevine and Lewisville soon to come.
As a result of Jerod’s performance, including Grapevine revenue growth of 50% and leading the company in profitability in 2010, he was named Regional Manager in San Antonio in June of 2011. While there, he grew revenue and market share over 30% while developing a solid leadership team.
That type of action doesn’t go unnoticed, and, in 2012, Jerod moved into his current position overseeing 18 south Texas locations, developing the leadership team there and handling multiple acquisitions in this rapidly expanding market.
Clearly when it comes to getting the job done for Service King, Jerod is a go-to guy.
Growth is good, which makes Steve Sikes a very popular guy. That’s because Steve is directly responsible for the strategic planning and direction of the Business Development department.
It all started back in 2000 when he joined the Service King team as Auto Glass Manager. Over the next three years he was promoted to Location Manager with oversight of two different shops. His foray into the world of Business Development began in 2004 when he was named an Area Business Development Manager charged with growing relationships with insurance and dealer partners. He was quickly promoted to Regional Business Development Manager in 2005 to assist with the company’s rapid growth and expansion as well as managing the Customer Care Center. In 2009 Steve shifted his focus to Service King’s first venture outside of the DFW market and over the next 2 years was critical to the development of new markets in Texas. This included establishing Business Development teams in San Antonio and Austin.
All this success didn’t go unnoticed and n 2013 Steve was promoted to his current position overseeing Business Development operations company-wide for all 87 locations over 5 states.
So if you’re looking for the keys to driving Service King’s growth engine, they’re in Steve’s hands.
Chris has an eye for detail. The kind of detail that helps him evaluate not just the overall business practices of a new acquisition, but also their operational processes, personnel, vendors and suppliers. Those details let him know exactly how to share and implement our core practices to the acquired company while keeping an eye out for efficiencies and refinements they may have that can be shared back to Service King.
It all started back in 1995 when Chris was brought on as a Service Advisor and quickly worked his way into management. During the 10 years he managed the Lewisville and Carrollton locations they won multiple Location Awards for outstanding performance.
Chris further honed his eye for people and process as Director of Recruiting and as Regional Manager for the largest DFW region overseeing 200+ teammates.
Today, as Vice President of the SWUS, Chris oversees all aspects of an emerging new market. Currently, this means increasing our scale in Phoenix as well as growth through acquisitions outside of the State of Arizona. Chris and his team strive to be the best service provider in the industry and the employer of choice for our future teammates.
And based on what we’ve seen, he’s just the guy to do it.
Dan truly is, the man. As evidenced by the fact that he has excelled at every position he has held throughout the last 23 years of his Service King career.
His critical thinking, sound judgment and decision-making have proven to be a major asset to Service King. His career began in the Accounting Department in 1990 and he quickly moved to become a Service Advisor then Location Manager running one of the highest volume locations in the organization. During his 10 years as Location Manager, Dan and his team accumulated numerous “Top Shop” awards as well as a couple of the coveted “Morgan Awards,” Service King’s most prestigious award for excellence.
In 2006 Dan was promoted to Regional Manager of Dallas / Fort Worth where he served in that position for 2 years before moving to Houston. There, he was instrumental in taking Service King outside of the Dallas / Fort Worth market for the first time, starting the company’s rapid expansion throughout Texas. In 2011, he was part of the team that was nominated and won the Houston Business Journal’s “Best Places to Work” contest.
His track record of success brought him back to DFW in 2013 to become Vice President of that market. We have no doubt that he will continue his winning ways in his new role as a market leader.
Justin is a man on a mission, which makes him the perfect person to be heading up Service King’s Houston market.
After graduating from The University of Texas at Arlington in 1990, Justin joined the Service King team as a Service Advisor in 1996. He quickly advanced in his successes and within a few years transitioned into management. Justin has managed two Service King locations, including the opening of the Grand Prairie facility in 2000. Under Justin’s leadership, his Grand Prairie team won nine straight Top Shops as well as the esteemed annual “Morgan Award” for the top performing location within the Service King organization.
In 2008, Justin earned his next challenge as Regional Manager of Service King’s Support Center Operations. This role had him overseeing six locations in the Dallas-Fort Worth area.
Then in August of 2009, Justin joined Service King’s mission to venture outside the DFW market by moving to Houston. As Regional Manager in that market, it was his job to build an operations team tasked with integrating and developing two newly acquired collision repair companies as well as opening an additional seven facilities in a short, three-year timeframe.
His success did not go unnoticed and Justin was promoted to Vice President of the Houston market in 2012. Since then he has taken Service King Houston to a total of 12 locations, producing over $70 million in revenue with a staff of 350+ teammates. Justin continues to implement the Service King culture and as part of the leadership team, and strives to maintain consistency within the organization between markets to ensure Service King’s success.
Clearly with Justin in charge, Houston does not have a problem. At all.
Mike is a man on a mission: a mission to succeed. This makes him the perfect person to form a strategic plan for hitting our goals in the Southeastern US and then executing it to perfection.
Before joining Service King seventeen years ago, Mike graduated from Texas State University with a Bachelor’s degree in Mass Communication. After attending a Service King Advisor intern class, he made his first plan for corporate success. In fact, two years after being named a Service Advisor, Mike was managing his first location in Arlington, Texas. But he didn’t stop there. Mike’s next challenge was to open and manage the West Plano location in Plano, Texas where he continued for ten years. Then in 2010, Mike joined the Service King Support Center as Regional Manager over eight locations in the Dallas Ft. Worth area.
Not one to rest on his laurels, Mike’s passion led him to Franklin, Tennessee in January 2013 where he accepted his current role as Vice President of the Southeast US market. This market was a result of Service King’s acquisition of Auto Body America. Mike is now tasked with bringing Service King’s culture of growth, opportunity and success to teammates and locations across three states: Arkansas, Mississippi and Tennessee.
If his history is any indication, we’ve chosen the right man for the job.
For all inquiries regarding Service King or Firehouse public relations:
SERVICE KING:
Gregg Murry at
Gregg.Murry@serviceking.com
Firehouse:
Britton Drown, 972-692-0936, or
BrittonD@firehouseagency.com
Firehouse:
FirehouseMedia@firehouseagency.com
